GENERAL

Why NOMOI?

The company was founded on a simple notion; to build a collection of functional products that make you look and feel great. Designing products that are both comfy and efficient is at the heart of ergonomic design. Ergonomics is derived from two Greek words: ergon, meaning work and nomoi, meaning natural laws to create a word that simply means the ‘science of work’.

Just like to products we design the name NOMOI feels comfortable and efficient and says something about what we do.

Can I return my product(s) if they don’t fit etc?
Of course. We want you to try on your products without worry and are keen to make this as easy as we can for you. As you would expect we ask you to take good care of the product(s) and keep within your possession. We offer free returns on all UK orders. 

If you have any questions or for any reason are unsatisfied please drop us an email at returns@nomoi.co.uk, we’re always happy to help. For further detail you can jump over to our Terms and Conditions page. 

Who are the people behind NOMOI?
The initial seed for NOMOI was planted long ago, when founder Rob, like many others having a keen interest in clothing dreamed one day of creating products that other people can use and enjoy. After a number of years working for some great brands, NOMOI officially started in September 2013.

We’re a small team supported by the knowledge of a number of freelance experts. Cambell, Jon, Christophe and Islam – have all helped to get things moving. A special mention to Masa for the site design and Nicco for our photography. 

How can I speak to someone?
If you’d like to talk to one of us, you can call +44 (0)20 7 635 7111. Just so you know, we’re a small team. It’s not always possible to answer every call. The odd email would help us out, we’ll be sure to get back to you as soon as we can.

How do I find out about new releases or exciting NOMOI stuff?
Whenever we have something worth talking about, we usually communicate out through Twitter, Google + and the NOMOI News. To keep updated on new releases, re-stocks and exclusives we recommend joining our mailing list. You can do that by clicking here.

Press Contacts?
If you would like pictures/updates/press photos etc on what is happening at NOMOI, then email press@nomoi.co.uk

PRODUCT

Where are your products made?
We keep it local when it comes to manufacturing. We’re proud to say that all are garments are made here in London by skilled individuals with bags of experience. There are many advantages to be in cycling distance from the factory where are clothes are made. 

For further info on our manufacturing process jump over to Where We Make. 

You’re sold out of a product I want. Will there be more?
Most lines are produced in limited numbers, which can result in popular styles being unavailable quickly. However, there is a consistency in what we do and although we’re here to innovate and evolve, we won’t be radically changing our collection every couple of months. 

You will often find that with the introduction of new product lines, existing products are developed through fabrication, fit and trim. The best way to get information on new products is to join our mailing list.

How do you measure your products?
We try and make the buying process as easy and informative for you as possible. On each product page we’ve provided an illustration that details the measurements of each garment. The measurement is taken in cm with the garment laid flat. 

If you would like further detail on specific measurements, please get in touch.

Where can I see your products on person?
A place of our own is on the wish list. For now though, you can find us at various events, pop up shops and open studio days. As with most things join our mailing list, or keep up to speed on Google+ and twitter.

Your products are expensive (or cheap), how do you come to that price?
There is a lot made of pricing in the clothing industry. We choose not to follow the traditional pricing structure of the fashion industry and have made every effort to keep our prices reasonable for a premium clothing brand.  Our pricing reflects the cost of the material and construction. We hope our products are a considered purchase that involves an appreciation and understanding of the process involved.

Our products are made locally by skilled individuals with years of experience using the fabrics from world renowned mills. This all adds up.

If construction, fabrication, comfort and local production are of interest to you, than maybe it’s worth trying us out.

What is the NOMOI guarantee?
We guarantee everything we make. All our products have been crafted by skilled individuals in local factories in England. Our products are designed to be used, worked and cared for. We’re not saying they’re indestructible, but designed to be enjoyed day in, day out. 

If our products fail, or are not up to the standard you would expect, please send an email at gurantee@nomoi.co.uk , we'll do our best to make in right. For more info on our guarantee, take the jump over to our Terms and Conditions page.

Do you offer a repair service?
We take pride in the performance of all our products. If there is any manufacturing issue or faulty materials, the product will be replaced or repaired at our discretion with the practical lifetime of the product taken into consideration.

In order to improve the performance of our products we want to know about any issues you have experienced. Please get in touch and we’ll be happy to work with you to figure out the best solution. 

SHIPPING

Do you send products outside of the UK?
Yes. We ship to just about anywhere (within reason).

We regularly ship to Europe, America and Japan and use Royal Mail or a courier unless instructed otherwise. All orders placed on www.nomoi.co.uk are trackable. Once an order has been shipped, you will receive a tracking reference number via email. Tracking numbers can also be found once logged in to your ‘my account’ page.

If for any reason you are encountering trouble entering your order, please get in touch delivery@nomoi.co.uk and we’ll work with you to find the best way to ship your order.

If you’re ordering from overseas, you may be responsible for import duties on your order. In addition, some orders may experience customs delays. As annoying as this can be we have no control over these charges or delays and cannot predict what they might be.

We suggest that you contact your local customs office for additional information.

How will you send my products?
We want you to receive your product in the same state that it left us. The same care attention that has gone into the making of our products goes into the packaging and delivery.

We are not liable for any damages incurred during transit, however if for any reason you are not satisfied with the received product, please get in touch delivery@nomoi.co.uk and we’ll do our very best resolve any issues.

How much does shipping cost?
The following prices should act as a guideline; these prices may be subject to changes due to weight of parcel.

UK Standard - £6
European Standard - £15
Rest of the World - £25

Good things come to those who wait. We don’t offer next day delivery just yet, but if you’re in desperate need, drop us a line at delivery@nomoi.co.uk, we’ll work something out.

When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a note will be dropped through your door stating how to get your parcel.

How long will it take for my package to arrive?
We aim to get your products to you as quick as possible.

On average:
UK customers - Orders should be with you within 3 - 5 working days after dispatch.
European customers - Orders should be with you within 5 – 10 working days after dispatch.
Rest of World customers - Orders should be with you within 10 - 14 working days after dispatch.

We’re also flexible, so if you’d like to request a specific delivery date, we’ll do our best to deliver on a day that works for you.
 

SIZING

What size should I buy?
We recommend that you buy the size you normally buy unless otherwise noted. We offer advice on the fit of each garment on the product page and also provide an illustration that details individual measurements.

If you normally fall in between sizes, you’ll probably be better off buying the larger size. We’re also happy for you to buy a range of sizes and return the ones that don’t fit. We offer free returns on all UK orders.

If you’re still unsure, please don’t hesitate to get in touch.

Do you do a bespoke service?
Unfortunately not, however suggestions for future styles are always welcome.
 

RETAIL

Where can I see your products on person?
We’re keen to provide you with a space where you can try out our product. For now we’re online only and will take our time to find the right bricks and mortar retailer. Although we offer a great returns policy, we realise that many prefer to try before making the purchase. We regularly hold open afternoons/evenings at our studio in London, where you can pop down, meet the team and try for size. Send an email to info@nomoi.co.uk, or sign up to our mailing list to catch all the information around the latest open studio events.

Why Superdenim?
We want to work with people who understand and believe in what we do. Over time we’ll develop relationships with some of the best retailers. For now we’re proud to be working with Lewis at Superdenim - a retailer we have be fond of for some time and one that we have a great deal of respect for.

RETURNS

Can I return my product(s) if they don’t fit etc?
Of course. We want you to try on your products without worry and are keen to make this as easy as we can for you. As you would expect we ask you to take good care of the product(s) and keep within your possession. We offer free returns on all UK orders.

If you have any questions or for any reason are unsatisfied please drop us an email at returns@nomoi.co.uk, we’re always happy to help. For further detail you can jump over to our Terms and Conditions page. 

How long do I have to return my product?
All full-priced items are eligible for a return within fourteen business days. We’d appreciate if all items are returned un-worn/un-washed with the original packaging and hangtags attached. If for some reason you would like a little longer to return your products, let us know at customerservice@nomoi.co.uk.

For further information on our returns policy, jump over to our Customer Service page.

How long does it take for me to get a refund?
Once we have received the returned product and processed the refund it may take 3 to 5 business days for your return to reach your credit card account. Each credit card company handles refunds differently so we’re unable to give precise times on when you will get your money back.